Introducción
What we offer
Holidays Airfares
What we don't offer
Privacy Statement
Cancellations, changes and amendments, refunds
Seguro de viaje
Product validity
Product information
Accommodation availability
Prices
Changes in prices and itineraries
Child policy
Payment Terms when Booking Online
Payment Terms when booking through an Air New Zealand Holidays Travel Consultant
Late bookings
Health & immigration
Equipaje
Pre-departure contact
What is not included
Air travel
Booking arrangements
Our responsibility
Complaints and Claims
Force majeure
Package bonding arrangements
Indemnification
Law of contract
Agent
Consumer Guarantees Act
No amendment

References to "us" "we" and "our" are to Air New Zealand Holidays Limited and references to "you" are to you as the customer.

"Booking Conditions" means these booking conditions; "Holidays Package" means a Holidays Package booked with us under these Booking Conditions; and "Suppliers" means any person who provides all or part of your Holidays Package, such as flights, accommodation or other ground products.

Introducción

Thank you for choosing Air New Zealand Holidays to book your holiday. Please read the following Booking Conditions carefully as they incorporate the basis upon which bookings are accepted by us. These Booking Conditions may be changed by us at any time with or without notice and at our sole discretion.

The law regarding accommodation for persons with disabilities varies from country to country and we cannot guarantee that all hotels, transport and amenities will be equipped and suitable for wheelchair users or disabled passengers.

If you have special requests, we will do our best to ensure these are met but we cannot guarantee such requests nor advise you whether such requests have been fulfilled before you leave.

What we offer

An Air New Zealand Holidays Package is a Holidays Package that includes air, accommodation and/or other ground product such as rental cars and tours as a component of your Holidays Package. If you wish to purchase ground product only, please call us Toll Free on our New Zealand international toll-free number 900 99 3241. If you wish to purchase flights only, please book those online at http://www.airnewzealand.co.uk/. 

Holidays Airfares

Holidays Airfares are a special type of Air New Zealand airfare included as a component of your Holidays Package so there are special rules and restrictions attached to them. Holidays Airfare rules can be accessed by clicking here, calling us Toll Free on our New Zealand international toll-free number 900 99 3241 or by clicking on the "Fare Rules" link that will appear next to different fares on the website. All airfares are subject to availability at the time they are booked, and also at the time you make any amendments.

What we don't offer

Air New Zealand Holidays puts together Holidays Packages but is not itself a carrier, transport, tour, event or accommodation provider. It acts only as an agent for those service providers ("Suppliers"). It is therefore important for you to read the Supplier's terms and conditions applicable to the products in your package, and make sure you are aware of any restrictions, exclusions or limitations of liability imposed by those Suppliers or any additional fees or charges that may be levied directly by the Suppliers. We endeavour to provide online access to such terms and conditions (where they are provided to us by the Supplier) via the Air New Zealand Holidays website, but because we rely on the Supplier to provide these terms we can not accept responsibility for the accuracy of such terms and conditions. Nevertheless, we will accept liability to you in the circumstances mentioned in the section "Our responsibility" below.

Privacy Statement

We are committed to protecting the privacy of personal information you might provide via our website. Our Privacy & Security Policy explains how we manage personal information and the security precautions taken.

Cancellations, changes and amendments, refunds

Cancellations, changes and amendments, and refunds can not be made online once your booking has been completed. If you wish to make a cancellation or amendment, or request a refund please call us Toll Free on our New Zealand international toll-free number 900 99 3241.

If your plans change, your right to a refund is limited. In addition, you will be charged fees for cancellations or changes to your Holidays Package. Please read these Booking Conditions carefully.

Cancellations
If you cancel or terminate your Holidays Package we will charge a cancellation fee of GBP100 per person where a cancellation is made more than 21 days prior to your departure, and of GBP200 per person where a cancellation is made within 21 days of your departure or you are a no show. You may also be required to pay any cancellation fees imposed by the Suppliers.

• Cancellations of Holidays Airfares: You may cancel your Holidays Airfare. However, cancelling your Holidays Airfare will void the package and you will have to pay the applicable cancellation fee above. Refunds of a cancelled Holidays Airfare will also be subject to the applicable Holidays Airfare rules. Please note that some Holidays Airfare types are non-refundable. Please click here for details, or call us Toll Free on our New Zealand international toll-free number 900 99 3241.
• Cancellations of other Holidays package components: Additional cancellation fees may also be charged by Suppliers i.e. properties, ground/cruise operators, or in some circumstances there may be no refund of the total cost.

Changes and amendments
A "change or amendment" means an alteration to any component of your Holidays Package. After documents have been issued, a fee of GBP50 per person per one way journey will be imposed on any changes or amendments to your Holidays Package. No changes will be made within 3 days of departure and we will not always be able to comply with your request. In addition to this, any amendments to your Holidays Package may require the cancellation of your complete Holidays Package booking and a new booking to be initiated (however, the cancellation fee found in the cancellation section above is not charged for amending reservations under this section). If this results in an increase in price of your Holidays Package you will also have to pay the difference between the original price and the new price. In addition, you will also have to pay any cancellation or amendment fees or charges levied by Suppliers, i.e. airlines, properties, ground/cruise operators.

If, after your booking has been confirmed, you are prevented from proceeding (for example by reason of personal illness, death or serious injury of a close family relative), you may transfer your confirmed booking to another person provided they satisfy the conditions in the original booking, and you must inform us in writing at least 14 days before departure. You and the person you transfer your booking to shall be jointly and severally liable to us for the payment of the balance due, together with an administration fee of GBP100 and all additional charges of whatever sort imposed by the suppliers providing the component parts of your Holiday Package.

Reembolsos
No refund is available for cancellations after your Holidays Package has commenced or in respect of any tours, accommodation, meals or any other services not used. No refund is available for cancellations due to circumstances beyond your control, so we require you to purchase travel insurance to cover this.

Seguro de viaje

Unexpected situations can arise before or during your holiday so it is a requirement of booking a Holidays Package that you must take out travel insurance for all members of your party to cover:

• Loss of money through cancellation or deferment due to unforeseen circumstances.
• Loss or damage to personal baggage and loss of money and other valuables.
• Medical expenses.
• Additional expenses to cover accommodation and repatriation costs to your country of residence should the holiday need to be extended or curtailed due to illness while overseas, or due to the need to return to your country of residence because of an unexpected death or illness of a close relative.

This feature should also cover cancellation of transport services due to industrial action. Please note, it is your responsibility to ensure that the insurance you purchase is suitable and adequate for your particular needs.

Product validity

Our Holidays Packages are available for the sales periods and travel periods that are specified on the relevant web page.

Product information

• Product information featured on our website is based on information provided by our Suppliers and Tourism bodies. While we have exercised all care to ensure that these descriptions are accurate, any products shown are subject to change at any time. We provide product information on our site as agent only of the Suppliers, and any representations contained in that product information are those of the Supplier.
• Accommodation featured on our website has been classified according to the standards in the applicable country. Care should be taken when making comparisons to similarly graded properties in other parts of the world.
• Any maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs show places in the geographic areas, but are not necessarily included in the holiday. Any room photographs and room plans are representative only - actual rooms occupied may vary in décor, layout and inclusions from those shown.

Accommodation availability

Please note that all accommodation reservations are subject to availability at the time of booking. Where accommodation is specified to be available "on-request", your booking can not be confirmed at the time of booking but we will endeavour to confirm availability within 48 hours by phoning you on the number you provide to us. You will not have to pay anything until we have confirmed availability.

Prices

Unless otherwise stated, all prices on this website are in UK Pounds Sterling currency and are inclusive of all taxes (including New Zealand Goods and Services Tax ("GST") where applicable) levies and surcharges but excluding airport charges collected at time of check-in. GST, Value Added Taxes or other similar taxes typically do not apply to international air travel.

No contract is concluded and the price of your Holidays Package is not guaranteed until full payment is received by us. Once your booking is paid in full, the price is guaranteed and will not change except as set out below.

You should check carefully the booking details and all documentation provided to you and contact us immediately if you think any details are inaccurate.

Only we, the person who makes or pays for the booking and those individuals whose names appear in the booking and who will be using the services shall have any rights to enforce any of these Booking Conditions. Only we and the person who makes the booking or payment may cancel or change it or any part of it and the consent of any other persons whose names appear on the booking is not required for any such change or cancellation.

Changes in prices and itineraries

Until your booking has been paid in full, rates are subject to change including, but not limited to, changes in or establishment of surcharges for (i) transportation costs such as fuel, (ii) dues, taxes or fees chargeable for services (such as landing taxes and embarkation/disembarkation fees); and (iii) the exchange rates applied to the particular package.

It is unlikely that we have to change or cancel your Holidays Package. If we do make changes before your departure date, then we will inform you as soon as we reasonably can.

If we make a significant change to your Holidays Package before your departure date, then you have a choice. You may:

1. accept the changes; or
2. accept substitute arrangements of equivalent or superior quality that we are able to offer you; or
3. accept substitute arrangements of lower quality that we are able to offer you, together with a refund of the difference in price between the original and the substitute arrangements; or
4. cancel your package altogether, in which case we will refund in full all money you have paid us for the Holidays Package.

If we cancel your Holidays Package before your departure date, then you may choose option (ii), (iii) or (iv) above.

In the case of a significant change or cancellation, you may also be entitled, if appropriate, to compensation.

You must tell us which one of the above choices you make within 7 days of being informed of the significant change we are making, or as soon as reasonably practicable if your departure is less than 7 days from the date you receive notification. If we do not receive notification from you about your choice, you are deemed to have accepted the option to accept the changes in the case of a significant change, and the refund option in the case of cancellation.

A significant change is one that we make to your booking before your departure date that affects an essential term of your contract. If, after your departure, a significant proportion of the services to be provided under your Holidays Package is not provided, or we become aware that we will not be able to provide a significant proportion of such services, then we will make suitable alternative arrangements, at no extra cost to you, for the continuation of your Holidays Package, and, where appropriate, compensate you for the difference between the services to be supplied under your Holidays Package and those actually supplied.If it is impossible to make these arrangements or you do not accept these arrangements for good reasons, we will, where appropriate, provide you with equivalent transport back to the place of departure or to another place to which you have agreed and will, where appropriate, compensate you.

We are not liable to pay you compensation where a significant change or cancellation has to be made by us as a result of unusual and unforeseeable circumstances beyond our control the consequences of which could not have been avoided even with all due care or where the minimum number of bookings required to run a tour is not met, and we so inform you, no more than six weeks before the departure date.

Child Policy

Generally applies when the child is the third or subsequent occupant of the room utilising existing bedding. Some properties may levy a charge for cot or rollaway hire which must be paid direct to the property.

Payment Terms when Booking Online

Payment in full is required at the time of booking online, except where accommodation is specified as "on-request". For packages containing "on-request" accommodation, full payment is required immediately once we have confirmed availability of the "on-request" inquiry. Prices are only guaranteed once full payment is received by us.

Payment Terms when booking through an Air New Zealand Holidays Travel Consultant

Payment in full is required within 7 days from confirmation of reservations. If for any reason we do not receive your full payment by the due date, we reserve the right to treat your booking as cancelled. Prices are only guaranteed once full payment is received by us.

Late bookings

Bookings may be accepted up to 7 days prior to departure and are subject to availability. A late booking fee and courier costs may apply.

Health and Immigration

You should familiarise yourself with any health or visa requirements that may be applicable in the areas you intend visiting.

Visa requirements can change so if you book your Holidays Package well in advance please ensure that you re-check the current visa requirements again prior to travel. You are responsible for obtaining any required visa and other travel documents, including all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries visited or transited. Each person shall carry a valid passport (with six months validity) at all times. Air New Zealand Holidays cannot accept responsibility for your failure to ensure that you have the correct travel documents.

It is your responsibility to ensure that you are fit to travel and participate in all parts of the services you have booked and undertake. It is also your responsibility to ensure that you can prove you have any necessary vaccinations for your travel arrangements. Consult your doctor about any health requirements for all destinations to which you are travelling. We are not liable if you are refused entry to any country or part of a country because you cannot prove that you have the necessary vaccinations or because you do not comply with the health requirements of your destination.

Further details of passport, visa and health requirements can be obtained by contacting us on our New Zealand international toll-free number 900 99 3241 if you are a citizen of the European Community. If you are not a citizen of the European Community then you will need to make your own enquiries.

Equipaje

For full baggage allowance information on Air New Zealand services, click here or visit http://www.airnewzealand.co.uk/.

Allowances shown are for travel on Air New Zealand services. Allowances for other carriers may vary. Baggage allowances are subject to change.

Pre-departure contact

It is essential that you provide us with a telephone number that you can be reached on within 24 hours prior to your departure from your home port.

What is not included

The price of any component not included in your itinerary, passports and visas, and airport, port and/or departure taxes collected at time of check-in, where applicable, are not included in the price, nor are items of a personal nature such as laundry, transport outside of any transfers provided, telephone calls, excess baggage charges, personal and baggage insurance, postage, drinks, room service or meals (unless specified). Additional fees or charges levied directly by the Suppliers may also apply and are not included in the price. Where such additional fees or charges are known to us, we will specify them but if not, you will need to contact the Supplier directly for details. Government and local authority charges may apply.

Air travel

Participating carrier is Air New Zealand. However, it may be necessary to use the services of other airlines. No airline will incur responsibility or liability to any person named in the booking aside from that liability which it may incur as a carrier, which will be set out in the carrier's conditions of carriage. Travel on Air New Zealand services or under an NZ flight designator is subject to Air New Zealand's Terms & Conditions available on-request from Air New Zealand offices or online at http://www.airnewzealand.co.uk/.

Booking arrangements

The person effecting a booking shall be deemed to have accepted the Booking Conditions on behalf of all persons named in the booking. The contract will be governed by and subject to these Booking Conditions. All communications from us will be sent to the email address you provide to us at the time you make your booking, or, where posted, to the postal address you provide to us at the time of booking. It is a condition of our confirmation of your booking and acceptance of your payment in respect of your holiday that payments are made on your behalf to Suppliers by Air New Zealand Holidays.

Minors (as defined in the applicable jurisdiction) are not permitted, or allowed to register to use, use, or purchase any Holidays Package from this site. In the event that a minor does purchase a Holidays Package on this site with an adult's credit card, the adult will be deemed to have purchased the Holidays Package.

Our responsibility

Subject to the following provisions of this section, we accept liability to you for damage caused by the non-performance or improper performance of any of the component parts of the Holidays Package, unless we or our supplier are not at fault because it is:

• attributable to your own fault or the fault of any person named in your booking; or
• attributable to an unconnected third party, and unforeseeable or unavoidable; or
• due to unusual and unforeseeable circumstances beyond our or our supplier's control and we or our supplier could not have avoided the consequences even with all due care; or
• due to an event which neither we or our supplier could foresee or forestall, even with all due care.

We only accept liability for loss or damage caused by us or a Supplier of any part of your Holidays Package. We are not liable for any additional services for which you pay our Suppliers separately since these do not form part of the Holidays Package.

We do not accept liability where any form of loss or damage that occurs is due to your own fault, that of any party named in your booking, or a third party.

If we or our representatives arrange for you to purchase tours or excursions or other services or facilities after you have departed for your holiday, this is done only as your booking agent. This means that you have a contract direct with the person or company providing the trips, excursions, services or facilities and any such extra items do not form part of your package with us. In the unlikely event that you have any problem arising out of a trip, excursion or other service or facility that does not form part of your pre-arranged package, your rights are against the person providing the trip, excursion or other service or facility and will be governed by their booking conditions.

You should make any complaints or claims in accordance with the provisions in the section "Complaints and Claims" below. If we pay you, or agree to pay you, compensation you must give us or our insurers all the rights you have to take action against anyone else and you agree to provide us and our insurers with all due co-operation and assistance in respect of any such action we or our insurers take.

Air, sea, rail and road transport is subject to various international conventions that limit the liability of the carriers. Our liability is limited in accordance with all such international conventions, as if we were the carrier and the provisions of the conventions applied to the relationship between us and you. Additionally, the Holidays Package is provided by carriers, hotel keepers, car hire companies and other parties who have their own booking conditions of carriage and business and over whom we may have no direct control. Their booking conditions may strictly limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage and you agree to be bound by their bookings conditions. Please ask us for copies of their Booking Conditions and the international conventions at the time of booking or telephone us on our New Zealand international toll-free number 900 99 3241.

Except in respect of death, injury or illness, our liability is limited to a maximum of three times the Holidays Package prices attributable to the person affected. This maximum applies where everything possible has gone wrong and you prove that no benefit or enjoyment has been obtained. In all other circumstances we agree to pay compensation that is reasonable and proportionate for the reduction in value of your Holidays Package and any loss of enjoyment you prove, subject to the above maximum.

If you encounter significant problems that are not our responsibility and/or are the result of something that happens other than in the course of the Holidays Package set out in your confirmation summary as a result of which you suffer death, injury or illness through no fault of your own, we will give you such assistance that we are able to provide. Such assistance will take the form of guidance and advice.

Complaints and Claims

If you have cause to complain, please: (a) tell the relevant Supplier in the first instance; (b) if the problem cannot be sorted out this way, please contact our Air New Zealand Holidays Customer Care on +64 9 309 3243; (c) if the problem still cannot be resolved, then please notify us in writing: Customer Feedback, Air New Zealand Holidays, P.O. Box 92007, Auckland 1142, New Zealand.

You should notify us in writing of all complaints as soon as possible and in any event no later than 42 days after you return home. This is to give us a reasonable opportunity to make appropriate enquiries and obtain evidence. If you do not follow this procedure, it will make it harder for us to resolve your complaint and this could prejudice any claim for compensation that you wish to make.

Force majeure

We will not be liable for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to terrorism, war, civil disturbance, fire, floods, pandemics, epidemics, acts of God, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

Package bonding arrangements

To protect money that you have paid for a packaged, we have made bonding arrangements through ATOL, as we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL[will need to insert once licence granted]. In the unlikely event of insolvency, the CAA will ensure that you are not stranded abroad and will refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at http://www.atol.org.uk/.

Indemnification

You agree to defend and indemnify us, our representatives, agents, employees, directors, and officers from any claim, cause of action, or demand, in any action filed or commenced by a third party against us as a result of your breach of the terms or the documents made part of these Booking Conditions, your violation of any law or right of a third party, or your unlawful use of our site.

Law of contract

Any claims arising out of our provision of services to you under these Booking Conditions will be governed by the law of New Zealand and any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in New Zealand. You irrevocably submit to the jurisdiction of the appropriate New Zealand Court.

Agent

Air New Zealand Limited does not by virtue of its participation in any Air New Zealand Holidays product or by virtue of supplying any component of any Air New Zealand Holidays product represent itself as either contracting with any purchaser of a Holidays Package from Air New Zealand Holidays, or as having any other legal relationship with any such purchaser, save where Air New Zealand Limited participates as carrier in a Holidays Package and in such case, the contractual or other legal relationship (if any) with the purchaser shall solely relate to the supply of the air travel component of the Holiday Package.

Consumer Guarantees Act

Where you purchase or hold yourself out as purchasing our services for the purposes of a business the provisions of the Consumer Guarantees Act will not apply to the supply of such services.

No amendment

No employee or agent of Air New Zealand Holidays Limited or Air New Zealand Limited has any authority to amend, cancel or otherwise alter these Booking Conditions.

Air New Zealand Holidays is a product of Air New Zealand Holidays Limited.